Parcel Panel Returns &Exchange
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.9 (404)
- Developer
- Channelwill
Featured images gallery
Improve your returns process by incentivizing exchanges and providing a self-service returns portal.
ParcelPanel Returns and Exchanges by the ParcelPanel Team. Simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience.
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, and Turkish
Works with
- Checkout
- Customer accounts
- DHL
- FedEx
- UPS
- Canada Post
- Hermes UK
- USPS Printless Returns
Categories
Return options
Pricing
Free
Free
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$29 / month
or $276/year and save 21%
50 returns per month, $0.45 per extra return
- All Free features
- Flexible customizable refund solutions
- Flexible exchanges
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Customize page domain
7-day free trial
Professional
$99 / month
or $948/year and save 20%
200 returns per month, $0.45 per extra return
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
7-day free trial
Enterprise
$299 / month
or $2,868/year and save 20%
500 returns per month, $0.45 per extra return
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (404)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the returns process, enhancing efficiency and customer satisfaction. It features an easy-to-use interface, built-in templates, and supports international returns. Customization options and direct linking to Returns Policies are particularly valued. Exceptional customer support is noted for being responsive and helpful, available even on weekends and holidays, significantly improving the user experience.
The customer service is fantastic and the implementation into Shopify is easy and seamless. I desperately wish they had an auto approval feature where the return labels were automatically available in the customer return portal but hopefully they will implement this feature asap.
Since we started using ParcelPanel Returns, the experience has been excellent! The tool is easy to use, feature-rich, and makes the return process smooth and efficient, saving our team a lot of time. Their support service is also fast and professional—every time we had a question, they responded quickly and solved it right away. Overall, both the usability of the tool and the speed of service are impressive. Highly recommended!
Very responsive team who solved all of my issues. Thanks Cecilia and Vessa!
Support
App support provided by Channelwill.
Resources
Developer
Launched
June 30, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Products, publications of products on sales channels, product listings, inventory, or collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order details, returns, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit your Online Store
Online Store page content on a path controlled by the app or theme
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Edit Shopify admin
Files
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Edit other data
Checkout branding settings, locales, locations, Shopify Markets settings, inventory of products and their variants, Online Store navigation, or price rules
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